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As we are an online booking platform, the entire booking and payment process must be completed either on our website or app. You can choose from several different payment methods:
Reserve now & pay later enables you to book your activity today with the flexibility of paying at a time that suits you better.
As soon as you make a booking, we’ll send you a reservation confirmation by email. You can then pay any time up to 72 hours before the activity starts, at which point your credit card will be charged automatically. If you book multiple activities at the same time, you’ll be charged once for all of them 72 hours before the first activity starts. Once the payment is made, you’ll receive another email with your voucher(s).
Please note that activities need to be booked at least 72 hours in advance, and gift codes may not be redeemed when choosing this payment method. In addition to this, the activities need to offer free cancellation and provide instant confirmation. You can see whether an activity is eligible for Reserve now & pay late Section.
If you’re experiencing issues when providing your payment details (name on card, card number, etc), please try the following:
If you are trying to pay with a card, please ensure your card is authorized for both international and online purchases. You can check this in your online banking settings or by getting in touch with your bank directly. Please also check that your bank isn’t blocking the payment due to any other payment security policies.
If you’re experiencing issues after providing your personal details, see more information in the article ‘I can’t submit my personal details. What do I do?‘
If you cancel your booking within the cancellation policy, your refund will be automatically processed via the same payment method you used to book the activity. You should see it in your account within 3-5 business days.
To see what’s included in an activity, go to the “Includes” section on the activity page. Inclusions are preceded by a green checkmark, exclusions (what is not included) by a red cross. Common inclusions/exclusions are: food and drinks, entry tickets, guide, transportation, etc. Please note that some inclusions might depend on the option booked.
To find out more about the activity’s itinerary (e.g. what stops are included), please check the “Full description” of the activity.
If you cannot find the information you need and have already booked the activity, please contact the activity provider. You can find their contact details in your booking confirmation.
You can see an activity’s duration in the “About this activity” section on the activity page. It indicates how long an activity lasts (including travel time, if applicable).
The duration is given for activities that have fixed starting and end times (e.g. guided tours and day trips). Activities without fixed starting and end times (e.g. city cards, hop-on hop-off tours or timed-entry tickets) show a validity period instead. For timed-entry tickets, do check the “Know before you go” section or your ticket/voucher for details of any flexibility with regard to the entry time.
To see the starting time(s) or opening/operating hours, choose a date and click “Check availability.” If you have already booked your activity, you can find this information on your voucher also.
To see an activity’s requirements and restrictions, please check the following sections on the activity page:
Please note that additional information may also be found in the “Know before you go” section.
If you cannot find the information you need and have already booked the activity, please contact the activity provider. You can find their contact details in your booking confirmation.
Some of the activity providers indicate the possible group size for a public tour. If available, this information can be found in the “About this activity” section on the activity page or when choosing a tour option.
To see whether food and/or drinks are included in your activity, please check the “Includes” section on the activity page. Please note that additional information may also be found in the “Know before you go” section. For some activities, lunch or dinner are optional and can be selected either as an option before adding the activity to the cart or as an add-on at checkout.
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